Support
How can we help?
How can we help?
Contact us
Can’t find it? Email our support team at hello@manova.co and a real person will get back to you. We’re here 8am to 8pm, Monday to Sunday, including for side effects or anything else that worries you.
Contact usWhere’s my order?
Once a clinician approves your treatment, it’s sent out with tracked delivery and you’ll get tracking details by email. If it hasn’t arrived when expected, contact our support team and we’ll chase it.
Updating your payment details
Log in to your account to update your card, or contact our support team and we’ll help. Your next payment will use the new details.
Changing your delivery address
Update your address in your account before your next order is sent out, or contact our support team. If an order has already gone, get in touch and we’ll see what we can do.
How do I cancel or pause?
Log in to your account, or contact our support team. There’s no contract and no retention agent. If stopping suddenly isn’t a good idea for your treatment, we’ll tell you how to do it safely.
What if the clinician says no?
Then you’re not charged: the hold on your card is released. The clinician will explain why, and may suggest another option, more information, or a chat with your GP. Saying no is part of the job.
Side effects and what to do
Most side effects are mild and settle, but don’t sit on anything that worries you. Contact our support team. If you think you’re having a serious reaction, call 999 or go to A&E. For urgent advice that isn’t an emergency, call 111. You can also report side effects to the MHRA Yellow Card scheme (opens in a new tab).
Help topics
Contact us
Other ways to reach us
Questions about an order, your account or your treatment? Email us and a real person will get back to you. We’re here 8am to 8pm, Monday to Sunday. For urgent medical advice call NHS 111, or 999 in an emergency.